Support
Everything you need to know about ZenRun.
Feature Requests & Feedback
ZenRun is being built alongside its first users. Vote on features, suggest ideas, and help shape what comes next.
Open feedback board →Getting Started
How do I log a run?
Tap the Run tab, pick your distance (1K to 21K), choose outdoor or treadmill, enter your time, and tap Save. The whole thing takes about 2 seconds.
What distances can I log?
9 distances: 1K, 2K, 3K, 5K, 8K, 10K, 15K, 18K, and 21K. All available at every runner level.
Can I backdate a run I forgot to log?
Yes. When logging a run, tap the date field to pick any past date. You can also edit or delete any run from your history.
Does ZenRun use GPS?
No. ZenRun deliberately does not track your location. Run without your phone if you want. Log it when you're back.
Rhythm & Milestones
How does rhythm work?
Run at least twice in a calendar week (Mon–Sun) and your rhythm continues. Miss a week and it pauses — but your longest rhythm is always saved. It's not a streak that punishes you. It's a rhythm you come back to.
What is the rhythm plant?
Your rhythm is visualised as a growing plant — from a seed (🌰) at week 0 to a mighty oak (🌲) at 26+ weeks. It grows with your consistency.
How many milestones are there?
100 milestones across 8 categories: run count, total distance, first completions, rhythm, goals, scenic runs, speed, and special achievements.
What are runner levels?
You progress through four levels — Breath, Stride, Flow, and Zen — based on your total runs. Each level represents a deeper stage of your running journey.
Circles & Community
What are circles?
Private groups of up to 10 friends. You see each other's runs, react to activity, and share scenic photos — accountability without competition.
How do I create or join a circle?
Go to the Circles tab. To create, tap "Create Circle" and share the invite code. To join, tap "Join" and enter the code your friend shared.
What are web profiles?
You can share your running journey on the web at zenrun.co/runner/your-handle. Choose your privacy: fully private, visible to circles only, or public for everyone to see.
How do I set my profile visibility?
Go to your Profile screen in the app and choose from Private, Circles, or Public under Profile Visibility. You can change it anytime.
Account & Privacy
Can I change my handle?
No. Handles are permanent once set. Choose carefully when you create yours in the Profile screen.
I forgot my password. How do I reset it?
Tap "Forgot password?" on the login screen, enter your email, and we'll send you a 6-digit reset code. Enter the code and your new password to get back in.
How do I delete my account?
Email support@zenrun.co from your registered email address and we'll delete your account and all associated data within 48 hours.
Is ZenRun free?
Yes. ZenRun is completely free. No subscriptions, no in-app purchases, no ads.
What data does ZenRun collect?
Only what you explicitly log: runs, times, scenic photos, step days, and weight (if you choose to track it). We don't track location, browsing, or any background data.
We typically respond within 48 hours.